Return Policy

Return & Refund Policy

At Munacart.com, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If for any reason you’re not completely satisfied, you may return your order under the terms outlined below.

1. Eligibility for Returns

• Timeframe: You have 30 days from the date of delivery to initiate a return.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them. All tags, accessories, and documentation must be included.
• Exclusions: Please note that certain items—such as perishable goods, intimate or sanitary products, and gift cards—cannot be returned.

2. How to Initiate a Return

• Contact Us: To start your return, please contact our customer service team at bloomycart@gmail.com or via our support portal. Include your order number and a brief explanation of the reason for your return.
• Return Instructions: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions, including any return shipping labels if applicable.

3. Refund Process

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
• Processing: If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a specified timeframe.
• Shipping Costs: Please note that while we aim to offer a full refund, return shipping costs may be deducted from your refund unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process above and then place a new order for the desired item.

5. Late or Missing Refunds

• First Steps: If you haven’t received your refund yet, please first check your bank account or credit card statement as processing times may vary.
• Further Assistance: If the refund has not been received within the expected time frame, please contact your credit card company or bank. Should you still have questions, reach out to our customer service team at Bloomycart.com.

6. Contact Us

For any additional questions regarding our Return & Refund Policy, please contact us at bloomycart@gmail.com.